B&M Deploys New Retail Ops Solution With The Support Of TPP Retail

21 November 2023

Discount retailer, B&M, selected TPP Retail as its partner of choice to drive operational efficiency across its 700+ UK stores with the implementation of Retail IQ.

The retail giant holds disciplined profitable growth plans and needed a modern solution that could scale at speed and support in-store operations. Needing to replace their existing mobile devices, B&M engaged industry expert, TPP Retail, to support its technology evolution.

Creators of market-leading software, Retail IQ, the solution was chosen to replace B&M’s legacy system and optimise in-store operations including pricing, labelling, promotions, and stock management processes. Deployed on Zebra TC21 mobile devices for maximum compatibility with B&M’s existing estate of Zebra mobile printers, the solution has been implemented across 714 stores in just four short weeks.

Speaking of the new solution, Suzie Williams, Group IT Director at B&M, said:

“After a successful deployment, we’re delighted that TPP Retail will continue to support B&M through its managed service offering, taking care of device management and providing in-depth analytics to support B&M with the insight it needs to make informed decisions about the future of its hardware estate.”

James Ussher-Smith, Managing Director at TPP Retail, commented:

“It is a real privilege to have worked with the B&M team to build a solution that meets the demands of its retail operational challenges not only today but long into the future. The response from store colleagues has been incredible with the solution declared “life-changing” for them, driving huge efficiency gains and speeding up store operations.”


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